Question 1

How fast do you reply?

Accepted Answer

Most messages get a reply within one business day. Urgent support requests sent to hello@africanloads.com or via WhatsApp are usually answered within a few hours during business hours (CAT).

Question 2

Which support channels can I use?

Accepted Answer

Email (hello@africanloads.com), phone (+260 97 000 0000) and WhatsApp on the same number. Use the form on this page for general questions, partnerships, support and feedback.

Question 3

I have a billing or payment question — who do I contact?

Accepted Answer

Use the form on this page and pick 'Support' as the inquiry type, or email us directly. Include your registered email and the approximate date of the transaction so we can find it quickly.

Question 4

Are you open to partnerships?

Accepted Answer

Yes. If you're a fleet operator, freight forwarder, fuel station network or fintech serving Southern Africa, pick 'Business Partnership' on the form and tell us how you'd like to work together.

Question 5

How can I report abuse or a fraudulent listing?

Accepted Answer

Use the report button on the offending load or profile inside the app, or email hello@africanloads.com with the listing URL. Our team reviews every report and can suspend bad actors quickly.

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Common questions